Decimal AI
AI-powered technical customer support platform
CORE INFO
Decimal AI sells software to technical support, engineering, solutions architecture, and product operations teams at software companies. Its platform connects support cases with code, logs, databases, documentation, and customer history to investigate complex issues, identify likely causes, and draft evidence-backed responses.
- Seed funding: $4 million announced September 15, 2026, co-led by Khosla Ventures and Kearny Jackson, with participation from Atlassian Ventures and Weekend Fund.axios.comprnewswire.com
- Customer traction: Decimal reported that support interactions resolved through its platform grew 15× from the beginning of 2026; Resilinc reportedly reduced mean time to resolution by 62%, from 6.5 days to 2.5 days.prnewswire.com
- Axios reported Decimal's $4 million seed raise and identified Khosla Ventures as a lead investor.axios.com
WHY WE WOULD WORK AT DECIMAL AI
Solve Hard Problems
Help build the fastest path from "something's broken" to "here's the fix." Decimal connects tickets to code, logs, databases, documentation, and customer history to resolve complex technical issues.
Shape an Early Category
Join a team defining "Customer Engineering" from the ground up. Launched in March 2025, Decimal is building a new operating model between technical support, engineering, and product.
Work Across the Stack
Build AI workflows that investigate root causes, explain evidence, update documentation, and support bug-fix pull requests. The platform integrates with systems including GitHub, Datadog, Snowflake, Zendesk, and LaunchDarkly.
Join Real Momentum
Decimal raised a $4 million seed round from Khosla Ventures, Kearny Jackson, Atlassian Ventures, and Weekend Fund. Resolved support interactions grew 15× from the beginning of 2026.
See Your Work Matter
Customer results are tangible: Resilinc reportedly cut mean time to resolution by 62%, while Granola doubled ticket capacity without adding headcount and resolved 70% of common questions in chat.
Own Meaningful Work
As part of a roughly six-to-seven-person team, you can work directly with founders and customers, shape go-to-market, and take on high-ownership responsibilities with meaningful ownership potential.
MARKET AND TRACTION
GROWTH TACTICS
TARGET MARKET
NOTABLE CUSTOMERS
KEY METRICS
✦ KEY METRICCOMPETITIVE ADVANTAGE
PRODUCT AND TECH
AI Technical Support
An AI-powered platform investigates complex support issues by connecting tickets with code, logs, databases, documentation, configurations, observability data, and customer history. It identifies likely root causes and drafts evidence-backed customer responses.
Customer Engineering
Decimal's Customer Engineering approach helps technical support, engineering, solutions architecture, and product operations teams resolve issues with fewer engineering escalations. It also surfaces recurring product and documentation gaps from support activity.
Technical Integrations
The platform integrates with systems including Zendesk, Intercom, Jira Service Management, Salesforce, GitHub, GitLab, Datadog, Snowflake, BigQuery, Confluence, Notion, LaunchDarkly, and PagerDuty. MCP-based custom sources and API access extend connectivity to customer environments.
Code Resolution Workflows
Decimal uses semantic embeddings for code search and reasoning to trace relevant code paths, inspect configurations, and analyze operational data. According to company materials, it can support bug-fix workflows, including generating pull requests for engineering review.
Enterprise Security
The platform provides read-only access by default, encryption in transit and at rest, SSO, RBAC, audit logs, tenant isolation, configurable retention, and zero-retention options. Private VPC deployment and customer-managed components support enterprise environments.