Serval
At Serval, we're building the AI platform for IT teams. Our goal is to take on legacy players like ServiceNow, a $230+ bn company, by building the platform for AI agents to resolve IT issues instead of humans.
CORE INFO
Serval is an AI-native IT service management platform that automates routine IT tasks, enabling IT teams to quickly resolve help desk requests and focus on strategic initiatives. The platform is popular among technology companies seeking to streamline IT operations.
- Serval achieved a $1 billion valuation following a $75 million Series B funding round led by Sequoia Capital in December 2025.finsmes.com
- The company reported a 500% revenue growth since August 2025, reflecting its rapid expansion and market adoption.finsmes.com
- Serval's platform automates over 50% of IT tickets for its customers, significantly enhancing operational efficiency.investing.com
WHY WE WOULD WORK AT SERVAL
Empower Meaningful Work
Join a mission-driven team focused on unlocking meaningful work for IT professionals by automating routine tasks, allowing them to engage in strategic initiatives.
Rapid Growth Opportunities
Be part of a company that has achieved a remarkable 500% revenue growth and a $1 billion valuation in just over a year, offering significant career advancement potential.
Innovative Technology
Work with cutting-edge AI-native technology that automates IT service management, streamlining help desk operations for clients like Perplexity and Clay.
Collaborative Culture
Join a diverse team of over 1,000 employees in a collaborative environment that values innovation and teamwork, fostering personal and professional growth.
Competitive Compensation
Benefit from a competitive compensation package backed by substantial funding, ensuring that your contributions are recognized and rewarded.
Impactful Clientele
Contribute to transformative projects for notable clients such as Verkada and Mercor, making a tangible impact in the IT service management landscape.
MARKET AND TRACTION
GROWTH TACTICS
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COMPETITIVE ADVANTAGE
PRODUCT AND TECH
AI-native ITSM Platform
Serval's core offering is its AI-native IT service management (ITSM) platform, which automates routine IT tasks and streamlines help desk requests, enabling IT teams to resolve issues in seconds.
Workflow Automation
The platform integrates workflow automation to enhance efficiency in IT operations, allowing for seamless handling of tasks such as application access and employee onboarding.
Asset Management
Serval includes robust asset management capabilities, ensuring that IT teams can effectively track and manage organizational resources, contributing to improved operational oversight.
Access Management
With integrated access management features, Serval simplifies the process of granting and revoking access to applications, enhancing security and compliance for organizations.
Agentic AI Models
Serval employs agentic AI models to automate IT service management tasks, significantly reducing the time and effort required for IT support, thus allowing professionals to focus on strategic initiatives.