AI/ML
Data/Analytics
Enterprise SaaS

Listen Labs

AI-driven customer research platform

CORE INFO

$96M
Total Funding
Series B
Round
2023
Founded
20
Team Size
San Francisco, California
Headquarters

Listen Labs is an innovative company that specializes in providing an AI-driven customer research platform. Their platform automates the process of conducting qualitative interviews by utilizing an AI interviewer capable of engaging in real-time conversations with a vast panel of 30 million pre-qualified participants. This technology allows businesses to swiftly gather insights into customer opinions on a wide range of topics, including advertising strategies and new product concepts. The platform generates comprehensive reports, highlight reels, and searchable knowledge bases, enabling companies to make informed decisions based on customer feedback. Listen Labs has successfully conducted interviews with over one million individuals and serves hundreds of enterprises, including notable clients such as Microsoft, Robinhood, and Google. The company has achieved significant growth, boasting an 8-figure revenue and a 15x annualized growth rate within just nine months of its launch.

WHY WE WOULD WORK AT LISTEN LABS

Innovative AI Platform

Join a pioneering team revolutionizing customer research with AI-driven interviews, engaging 30 million participants for real-time insights.

Rapid Growth Trajectory

Be part of a company that achieved 15x growth and 8-figure revenue in just nine months, offering immense career advancement opportunities.

Collaborative Team Culture

Work alongside a small, dynamic team of 20 in San Francisco, fostering creativity and innovation in a supportive environment.

Prestigious Clientele

Contribute to projects for industry giants like Microsoft, Google, and Robinhood, enhancing your professional portfolio and network.

Strong Financial Backing

Benefit from the stability and resources of a Series B funded company with $96M raised, ensuring competitive compensation and benefits.

Cutting-Edge Technology

Utilize advanced AI and large language models to transform qualitative data into actionable insights, driving impactful business decisions.

MARKET AND TRACTION

GROWTH TACTICS

  • Achieved a 15x annualized growth rate within nine months of launch, demonstrating rapid market penetration and acceptance.

  • Leveraged AI technology to automate qualitative interviews, significantly reducing the time and resources needed for customer research.
  • NOTABLE CUSTOMERS

  • Serves major enterprises such as Microsoft, Robinhood, and Google, showcasing trust and credibility among leading industry players.

  • Includes a diverse client base from various sectors, including technology and commerce, with clients like Sweetgreen and SKIMS.
  • KEY METRICS

    ✦ KEY METRIC
  • Conducted interviews with over one million individuals, highlighting the platform's extensive reach and capability.

  • Achieved 8-figure revenue, reflecting strong financial performance and market demand.
  • COMPETITIVE ADVANTAGE

  • Utilizes a vast panel of 30 million pre-qualified participants, offering unparalleled access to diverse customer insights.

  • Provides comprehensive reports and searchable knowledge bases, enabling informed decision-making based on real-time customer feedback.
  • MARKET POSITION

  • Positioned as a leader in AI-driven customer research, with significant funding and backing from prominent investors like Sequoia Capital and Ribbit Capital.

  • Rapid growth and adoption by hundreds of enterprises indicate a strong foothold in the market.
  • PRODUCT AND TECH

    AI Interviewer

    Listen Labs' AI Interviewer automates qualitative interviews by engaging in real-time conversations with a panel of 30 million participants. This technology allows businesses to gather rapid insights into customer opinions, enhancing decision-making processes.

    Comprehensive Reporting

    The platform generates detailed reports, highlight reels, and searchable knowledge bases from customer interviews. These tools enable companies to make informed decisions based on comprehensive customer feedback.

    Large Language Models

    Listen Labs leverages large language models to conduct and analyze qualitative data from customer interviews. This advanced technology ensures accurate and insightful analysis of customer opinions.

    Real-Time Conversations

    The platform facilitates real-time conversations with pre-qualified participants, allowing businesses to quickly adapt to customer needs and preferences. This immediacy is crucial for staying competitive in fast-paced markets.

    Scalable Insights Platform

    Designed to serve hundreds of enterprises, Listen Labs' platform scales effortlessly to meet the needs of large organizations. This scalability is essential for accommodating the diverse and growing demands of global clients.

    COMPANY CULTURE

    Values

  • Innovation-driven approach

  • Commitment to customer-centric solutions

  • Emphasis on data integrity and accuracy

  • Fostering a culture of inclusivity and diversity
  • Operating Principles

  • Prioritize rapid and informed decision-making

  • Encourage open communication and collaboration

  • Maintain a high standard of ethical practices

  • Focus on continuous improvement and agility
  • Benefits

  • Competitive salary and equity options

  • Flexible work arrangements

  • Comprehensive health and wellness programs

  • Opportunities for professional development and growth
  • Team Cadence

  • Weekly team syncs to align on goals

  • Regular feedback sessions to enhance performance

  • Collaborative project planning and execution

  • Emphasis on work-life balance
  • Learning & Growth

  • Access to industry-leading training resources

  • Support for attending conferences and workshops

  • Mentorship programs to foster career advancement

  • Encouragement of cross-functional learning opportunities