SHORTList
Consumer/Retail

Build.com

Online home improvement retailer

CORE INFO

2000
Founded
900
Team Size
Chico, California, USA
Headquarters

Build.com was an online home improvement retailer that specialized in a wide range of products for bathrooms, kitchens, lighting, hardware, and appliances. Catering to both DIY enthusiasts and professionals, the company offered over 500,000 manufacturer-direct home improvement products, including faucets, sinks, lighting fixtures, and fans. Founded in 2000, Build.com quickly became recognized as the fastest-growing online retailer in its sector, emphasizing innovation and exceptional customer service. In 2007, Build.com was acquired by Wolseley plc, which is now known as Ferguson plc. As of February 25, 2025, Build.com was rebranded as Ferguson Home, integrating its operations under this new brand. The company was headquartered in Chico, California, and employed approximately 900 people, fostering a culture of innovation and community among its workforce.

WHY WE WOULD WORK AT BUILD.COM

Innovative Culture

Foster a culture of innovation where employees are encouraged to contribute ideas and take risks, enhancing both personal and professional growth.

Fast-Growing Company

Join a recognized leader in the home improvement sector, known for being the fastest-growing online retailer with over 500,000 products.

Diverse Team Environment

Work alongside approximately 900 dedicated professionals in a diverse and collaborative atmosphere that values every voice.

Cutting-Edge Technology

Engage with the latest technologies in e-commerce, enhancing customer experiences while streamlining operations in home improvement.

Exceptional Customer Service

Be part of a team that prioritizes exceptional customer service, ensuring DIY enthusiasts and professionals receive top-notch support.

Career Development Opportunities

Benefit from a strong emphasis on professional development, with opportunities to learn and grow within a rapidly evolving industry.

MARKET AND TRACTION

KEY METRICS

✦ KEY METRIC
  • Estimated annual revenue is $286 million.

  • Estimated revenue per employee is $317,800.

  • The company employs approximately 900 people, reflecting its significant operational scale.

    • GROWTH TACTICS

  • Build.com emphasized innovation and exceptional customer service, which contributed to its rapid growth in the online home improvement sector.

  • The company catered to both DIY enthusiasts and professionals, expanding its market reach and product offerings.

    • MARKET POSITION

  • Build.com was recognized as the fastest-growing online home improvement retailer in its sector, highlighting its competitive edge.

  • The company offered over 500,000 manufacturer-direct home improvement products, establishing a strong product portfolio.

    • COMPETITIVE ADVANTAGE

  • Build.com fostered a culture of innovation and community among its workforce, encouraging employees to contribute ideas and take risks.

  • The integration into Ferguson Home post-rebranding allows for enhanced brand recognition and market presence.

    • TOTAL ADDRESSABLE MARKET

  • The company served the home improvement and renovation industries, which represent a substantial market opportunity.

  • By offering a wide range of products for bathrooms, kitchens, lighting, hardware, and appliances, Build.com positioned itself to capture diverse customer needs.

    • PRODUCT AND TECH

    Home Improvement Products

    Build.com specialized in a vast array of home improvement products, including over 500,000 manufacturer-direct items such as faucets, sinks, lighting fixtures, and fans, catering to both DIY enthusiasts and professionals.

    E-commerce Platform

    As an online retailer, Build.com utilized a robust e-commerce platform that enabled seamless shopping experiences for customers, emphasizing innovation and exceptional customer service.

    Customer Service Excellence

    Build.com fostered a culture of exceptional customer service, ensuring that both DIY and professional customers received support and guidance throughout their shopping journey.

    Community and Innovation Culture

    The company promoted a strong culture of innovation and community among its workforce, encouraging employees to contribute ideas and take risks, which was integral to its rapid growth.

    Integration with Ferguson Home

    Following its acquisition by Ferguson plc, Build.com was rebranded as Ferguson Home, integrating its operations to create a unified consumer destination for home improvement products.

    COMPANY CULTURE

    Values

  • Innovation is at the core of our operations.

  • We prioritize exceptional customer service.

  • Diversity and inclusion are fundamental to our culture.

  • We encourage employees to contribute ideas and take risks.

  • Community and teamwork are essential to our success.

    • Operating Principles

  • Embrace cutting-edge technology to enhance customer experience.

  • Foster an open environment for idea sharing and collaboration.

  • Recognize and reward hard work and initiative.

  • Promote a culture of continuous improvement and professional growth.

    • Benefits

  • Competitive salaries and performance-based incentives.

  • Opportunities for professional development and training.

  • Supportive work environment that values employee well-being.

  • Flexible work arrangements to promote work-life balance.

    • Team Cadence

  • Regular team meetings to align on goals and projects.

  • Open-door policy for communication with leadership.

  • Collaborative project teams to enhance innovation.

  • Monthly town hall meetings to share company updates and celebrate achievements.

    • Learning & Growth

  • Continuous learning opportunities through workshops and seminars.

  • Mentorship programs to support employee development.

  • Access to industry conferences and networking events.

  • Encouragement to pursue certifications relevant to home improvement and e-commerce.