Commercial Account Manager, Canada

Commercial Account Managers at Ramp are the primary relationship owners post-implementation, responsible for driving product adoption, spend activation, and long-term account growth across a portfolio of 150–200 commercial customers. As Ramp’s first Account Manager dedicated to Canadian-based customers, you’ll own a portfolio of Canadian commercial accounts; deepening relationships, leading strategic conversations, and identifying opportunities to expand Ramp’s footprint while developing a deep understanding of their local needs and helping shape Ramp’s growing presence in Canada.

What You’ll Do:

• Build and nurture strong relationships across new and existing high-value commercial customers to better achieve their needs and manage all reporting of health within accounts.
• Develop deep, multi-threaded relationships with decision makers at your customers.
• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your accounts.
• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases.
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams.
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle.

What You Need:

• Minimum 3 years of new business sales or account management experience in a B2B organization.
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts.
• Excellent verbal and written communication skills, as well as interpersonal skills.
• Organizational, project management, and time management skills.
• Familiarity with basic sales tools and common metrics.
• High adaptability and understanding of change within the evolution of a startup.
• This is an in-office role in Toronto, 5 days per week. This is not a remote role.

Nice to Haves:

• Bachelor’s degree from an accredited university.
• Experience with financial services sales.
• Experience at a high-growth startup.
• Expertise in using Salesforce, Outreach, or other productivity tools.
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).

Benefits available to all full-time Ramp employees (Global):

• Flexible PTO.
• Centralized home-office equipment ordering.
• Health and wellness stipend.
• Budget for intra-office travel.
• Weekly coffee stipend.

Canada:

• Group medical, dental, and vision coverage through Sun Life.
• Life, AD&D, and disability coverage.