People Operations Program Manager

The People Operations team builds the infrastructure that lets Hadrian scale. We think in systems, work like product managers, and put the people experience at the center of everything we do.

We are hiring a People Operations Program Manager to identify where our processes break down, build smarter workflows, and drive the strategic programs that shape the employee experience at Hadrian. You'll be the person who looks at how we work and asks 'how do we make this 10x better'—whether that means redesigning a process, introducing an AI-powered solution, or owning a company-wide people program end to end.

One quarter you're standing up our tiered support model and mapping AI automation opportunities. The next you're running the performance review cycle or turning engagement survey results into action. You are a strong project manager, a clear thinker, and a builder - and you thrive when the scope is broad and the work is meaningful.

What You’ll Do

• Diagnose manual, repetitive, or high-friction processes across the employee lifecycle and lead the end-to-end build of their redesign—scoping the solution, coordinating stakeholders, and driving implementation of AI-enabled improvements.
• Architect and implement our tiered People support model, ensuring employees get the right level of support at the right time—from self-service resources to specialist escalation—and that the model scales as we grow.
• Use Jira Service Management and People data to monitor operational performance, surface trends, and bring data-driven recommendations to People leadership on where to invest time and resources.
• Lead strategic People initiatives as they arise; acting as the program management engine for the team on high-priority projects that need structure, momentum, and an owner.
• Build and maintain internal People team resources - playbooks, SOPs, project trackers, and knowledge bases - so institutional knowledge is captured and operations run consistently at scale.
• Partner closely with People Partners, Recruiting, Engineering, and Finance to align People programs with business needs and ensure cross-functional dependencies are met.