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Business Operations

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COMPANYFactory

Factory is bringing autonomy to software engineering. We are actively looking for a Business Operations hire to drive the highest-priority initiatives that support Factory’s next phase of growth. This role sits at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You’ll report directly to bizops leadership and lead cross-functional projects that define how Factory scales. From building financial models to designing scalable processes and playbooks, you’ll be central to shaping our trajectory.

WHAT YOU WILL DO AND ACHIEVE:

  • Design and implement scalable processes across GTM, customer success, finance and core operations.

  • Create compelling materials for strategic presentations and external partnerships.

  • Build and own financial models and business metrics to inform strategic decisions.

  • Develop customer success playbooks that drive adoption, activation, and measurable value.

  • Lead cross-functional projects across customer success, partnerships, community-building, and more.

  • Build dashboards and reporting systems to drive data-informed decisions across the business.

  • Partner closely with leadership and technical teams to ensure operational excellence as we scale.

QUALIFICATIONS:

  • 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup.

  • Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills.

  • Proven track record of thriving in ambiguous environments and driving results under pressure.

  • Outstanding written and verbal communication.

  • Ability to break down complex problems and execute structured solutions.

  • Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions.

  • Experience collaborating closely with technical teams and products.

NICE TO HAVE:

  • Experience in AI/ML or enterprise software companies.

  • Background in B2B SaaS operations.

  • Technical background or basic coding abilities.

  • Proven record of scaling operations at early-stage startups.