Application Scientist (AI Materials Science)

Due to growth, we are seeking an experienced Application Scientist to play a critical role in developing and applying the capabilities of our platform in partnership with our growing customer base. In this role you will be working directly on a variety of customer and partner projects, supporting their teams to utilise our technology. Your work will be critical for solving complex problems for our customers and driving value for Cusp. As the primary liaison between external partners and internal teams, you will directly influence the success of our partnerships and the real-world application of our AI-driven materials discovery platform. Your main focus initially will be providing expert guidance, training, and technical support to external partners. You will also provide technical insights to enhance product development and application strategies.

Technical Expertise & Guidance

• Collaborate with sales and marketing teams to support customer engagement efforts and demonstrate the value of our technology.

• Provide expert guidance to external partners on the application of our technology, addressing their technical questions and challenges.

• Assist in troubleshooting technical issues and developing solutions that optimise product performance, supporting customer goals.

• Act as the crucial bridge between external experimental teams (Chemists, Materials Scientists) and internal technical teams (Data Engineers, AI/ML Researchers).

• Serve as CuspAI’s "eyes and ears" in the lab, providing regular technical reports and updates on experimental progress, status, and challenges.

• Translate platform-driven recommendations into clear, executable experimental plans for our lab partners.

• Communicate with lab teams regularly, including on-site visits to labs in different regions at the beginning of relationships and during intensive "sprint visits" to get labs online.

Project Delivery & Reporting

• Assist with project scoping and the creation of detailed technical proposals, helping to define project objectives.

• Own the end to end delivery of specific projects, being a key point of contact along with the TPM and other technical team members.

• Maintain accurate records of interactions with external partners, including training sessions, support requests, and feedback.

• Prepare reports and presentations on the effectiveness of training and support initiatives.

Training, Education, and Documentation

• You may be required to develop and deliver training sessions, workshops, and presentations for external partners to enhance their understanding of our technology. If so, this would be done in collaboration with our existing team members.

• Likewise, there may be times when you need to help create technical documentation, guides, and resources to facilitate the effective use of our platform.

Product Improvement

• Gather and analyse feedback from external partners regarding product performance and usability.

• Work with TPMs, ML and platform engineers to relay insights and suggestions for enhancements based on partner experiences.

• Stay informed about industry trends and advancements relevant to our technology, providing insights to improve applications and performance.