Account Executive

What you’ll do

• Own the full sales cycle end to end - from prospecting and discovery through demo, negotiation, and close - carrying a quota

• Run multi-threaded sales cycles with IT, HR, and Operations stakeholders, from individual practitioners up to VP and C-suite buyers

• Develop deep understanding of prospects’ ITSM workflows and pain points, and translate our AI automation capabilities into clear, quantified business value

• Build and manage your own pipeline through outbound prospecting, inbound follow-up, and partnerships - you won’t wait for leads to come to you

• Maintain accurate pipeline hygiene and forecasting in the CRM, and report on activity, conversion, and revenue against targets

• Act as the voice of the customer internally, share market and competitive feedback that directly influences product roadmap and positioning

• Help define and refine the sales playbook, messaging, and processes as one of the founding members of the go-to-market team

Required qualifications

• 5+ years of quota-carrying, closing experience in B2B SaaS sales, with a consistent track record of meeting or exceeding targets

• Experience owning full-cycle sales - prospecting through close - for technical or platform products sold to business and technical buyers

• Proven ability to run multi-stakeholder sales cycles and to communicate credibly with both practitioners and executives

• Strong discovery, presentation, negotiation, and storytelling skills, with the ability to translate technical capabilities into business outcomes

• High-agency, self-directed operator who thrives in an unstructured, fast-changing early-stage environment and is comfortable building process rather than inheriting it

• Disciplined with CRM and sales tooling (e.g., Salesforce) and rigorous about pipeline management and forecasting

• Based in the United States and able to work remotely (preference for east coast), with willingness to travel occasionally to NY HQ, as well as for customer meetings/events

Preferred qualifications

• Experience selling ITSM, IT operations, observability, security, or workflow/process automation software

• Working knowledge of AI and automation categories - specific familiarity with AI agents, LLM-based automation, or how AI is applied to IT workflows is a strong plus

• Prior experience as an early or founding sales hire at a seed to Series B startup, helping establish the go-to-market motion

• History of top performance - President’s Club, top-decile ranking, or rapid promotion

• Familiarity selling into IT, DevOps, or IT support organizations and navigating their buying and evaluation processes

• Experience with modern sales engagement and prospecting tools (e.g., Gong, Nooks)

What We Offer

• Competitive salary and equity

• Comprehensive medical, dental, and vision coverage

• 401(k), with company matching

• Top-tier in-office gear or stipend for home office (for remote employees), and

• Many more.