Business Operations Manager

We're hiring a Business Operations Manager to work directly with our leadership team. This is a generalist operator role: you'll work across whatever the company needs most, with a meaningful focus on new vertical expansion.

At any given time, that might look like sizing a new market, running a design partner pilot with a PE-backed operator, building a financial model for a leadership decision, or owning a cross-functional initiative that doesn't have a clear home yet. The scope is wide by design. We're at a stage where the right person can shape what this function looks like and what they grow into.

Your work will span two primary areas, with room to flex as the company's priorities evolve.

New Vertical Expansion New verticals is Avoca's growth frontier. You'll help drive the 0-to-1 motion for bringing Avoca into new markets, identifying where to play, structuring and running early pilots, translating what you learn in the field into product direction, and turning early traction into repeatable revenue.

• Define ICP and entry strategy for new verticals, identify the right operators, the right use cases, and the right wedge

• Structure and run design partner pilots from kickoff to first contracted ARR

• Lead discovery and implementation calls, engage executive stakeholders and PE-backed operators directly

• Translate field insights into structured product briefs and work closely with Engineering to scope and prioritize

• Build repeatable GTM playbooks as verticals graduate from pilot to scale

• Travel to customer sites and industry events as needed, roughly once a month

Business Operations and Strategic Projects Beyond new verticals, you'll work on high-priority initiatives across the company. The specific projects will vary, but the through-line is consistent: own it end-to-end and move fast.

• Own cross-functional initiatives that don't have a clear home, from GTM process design to PE partnership infrastructure to operational reporting

• Build financial models, business cases, and analysis to support leadership decisions

• Identify and close gaps in how the company operates, from process, tooling, data, or coordination

• Support the founders and leadership team on special projects and strategic priorities

• Act as connective tissue between product, GTM, and customer-facing teams

What You'll Bring

• 3-6 years in consulting, investing, or high-growth startups, ideally with some time in an operating role

• Demonstrated ability to own a complex, cross-functional initiative from start to finish

• Strong analytical foundation: comfortable building models, sizing markets, and pressure-testing assumptions

• Comfort operating in ambiguous environments where the problem isn't handed to you

• Strong written and verbal communication with both operators in the field and executives in the boardroom

• High agency: you create clarity where none exists and move without waiting to be told

Bonus points:

• Experience with vertical SaaS, AI-enabled products, or services businesses

• Background working with PE-backed platforms or multi-location operators

• Direct customer-facing or field experience in B2B

Who You Are

• You've operated in environments where the answer wasn't handed to you — and you're better for it

• You're a structured thinker who can simplify genuinely complex problems

• You enjoy being in the field, talking to operators, and building real relationships, not just running analysis from a laptop.