People Operations Generalist

This is a foundational People Operations role at Avoca, sitting at the center of our day-to-day HR function. Reporting to our People Operations Lead, you'll own the employee lifecycle end-to-end, from offer acceptance through offboarding, while building the processes and documentation that let our People function scale alongside the business.

What You'll Do:

• Own the full employee lifecycle: onboarding, orientations, transfers, promotions, compensation changes, and exits, ensuring every step is executed accurately and on time.
• Serve as the first point of contact for employee questions on benefits, time off, payroll, and HR systems, resolving issues quickly and escalating where needed.
• Support a growing global workforce by coordinating with cross-border payroll/PEO and benefits partners, managing time-off/leave nuances by region, and maintaining compliant documentation for employees in multiple states and countries.
• Maintain clean, accurate employee data across Rippling and all connected systems, with regular audits to keep records complete and compliant.
• Own the employee handbook across all states where we operate, keeping policies current, compliant, and clearly written.
• Manage day-to-day compliance: I-9 verification, FMLA administration, leaves of absence, and HR documentation.
• Draft and maintain job descriptions and offer letters as we continue to hire.
• Build and document repeatable HR workflows, identifying what's manual, inconsistent, or missing, and putting the right process in place.
• Support employee-facing programs, events, and workplace operations as needed.

What You'll Bring:

• 2-4 years of People Operations experience, preferably at a high-growth startup or technology company.
• Hands-on experience with Rippling or a comparable HRIS platform.
• Working knowledge of employment law in New York and California, including leave administration and I-9 compliance.
• Demonstrated ability to build and document HR processes from the ground up, not just execute existing ones.
• Strong written communication: you write clearly, keep things simple, and know your audience.
• Experience managing employee data with a high degree of accuracy and discretion.
• Comfortable handling competing priorities without losing track of the details.

Who You Are:

• Detail-obsessed and discreet: You catch the typo in the offer letter and the misclassified employee in Rippling and you handle sensitive information with the care it deserves.
• A builder, not just a doer: You can't help but turn manual, inconsistent processes into repeatable systems, and you document as you go.
• A clear communicator: You translate dense policies and legal requirements into something employees actually understand.
• Service-minded and steady: You genuinely like helping people and bring calm, warmth, and professionalism to every employee interaction.
• Rigorous in ambiguity: You don't need a playbook to get started; you make the call, hit your deadlines, and write the playbook as you go.

Benefits:

• Comprehensive medical, dental, and vision insurance.
• Company-sponsored 401(k) through Vestwell.
• Flexible PTO plus U.S. federal holidays.
• Company-wide off-sites.
• Daily in-office lunch through Parkday.
• Dinner covered when working late.
• Commuter benefits and late-night rideshare.
• Standing desks and workspace accommodations available on request.
• All core tools and software provided.