Head of Platform Product Reliability

We are seeking a highly technical and execution-focused Head of Platform Product Reliability to lead reliability engineering across Etched's server, rack, and datacenter platform products.

This role owns system-level product reliability from architecture through fleet deployment. You will define reliability strategy, qualification methodologies, accelerated stress testing programs, failure analysis processes, and long-term reliability standards for complex AI infrastructure systems. This team focuses specifically on product reliability engineering for platform hardware and deployed systems — ensuring every Etched product ships with the reliability profile that enterprise and hyperscale customers demand.

You will work cross-functionally with Platform Engineering, Mechanical Engineering, Thermal, Firmware, Manufacturing, Supply Chain, Datacenter Operations, and Program teams to ensure Etched products achieve exceptional reliability at scale.

Key Responsibilities:

• Define and own the end-to-end reliability strategy for AI servers, accelerator platforms, rack systems, and datacenter infrastructure, from design requirements through field deployment.
• Establish reliability requirements, qualification standards, and validation methodologies that scale across product generations.
• Build and institutionalize reliability engineering processes spanning the full product lifecycle:
  • EVT / DVT / PVT qualification gates and exit criteria.
  • Accelerated life testing (ALT) and accelerated stress testing (AST).
  • Environmental testing: temperature, humidity, altitude, contamination.
  • HALT / HASS programs for design margin and production screening.
  • Vibration, shock, and transportation stress testing.
  • Power cycling, thermal cycling, and long-duration soak testing.
• Lead root-cause investigations for reliability failures surfaced during development, manufacturing, and field deployment, driving corrective actions across hardware, firmware, thermal, and mechanical domains.
• Develop comprehensive system reliability models including MTBF projections, FIT rate analysis, Weibull lifetime modeling, component derating methodologies, and reliability growth tracking.
• Ensure reliability is considered early, partnering with Platform Engineering architects and design leads so reliability requirements shape decisions before they become expensive to change.
• Work closely with ODMs, JDMs, contract manufacturers, and component suppliers to validate and enforce long-term platform reliability commitments.
• Build fleet reliability infrastructure: telemetry analysis pipelines, field feedback loops, and monitoring frameworks that give Etched visibility into deployed system health at scale.
• Drive reliability signoff criteria and lead product release readiness reviews across engineering and program teams.
• Build and lead a high-performing product reliability engineering organization — hiring, developing, and retaining technical talent as the company scales.

You may be a good fit if you have (Must-have qualifications):

• BS, MS, or PhD in Electrical Engineering, Mechanical Engineering, Reliability Engineering, or a related technical field.
• 10+ years of reliability engineering experience in hardware-centric organizations, with meaningful time spent on complex systems rather than component-level work.
• Experience leading reliability programs for one or more of:
  • AI accelerator or GPU-class compute systems.
  • Hyperscale or cloud server infrastructure.
  • Networking platforms, storage systems, or rack-scale infrastructure.
• Deep understanding of system-level failure mechanisms — including thermal, power delivery, mechanical, and connector/interconnect failure modes — and how design decisions affect long-term field reliability.
• Hands-on experience with FMEA, Weibull analysis, HALT/HASS, qualification planning, failure analysis methodologies, and reliability statistics and modeling.
• A track record of driving cross-functional root-cause investigations in fast-moving hardware organizations where schedule pressure is.