Senior Software Engineer - Product

We’re looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking. You’ll own features end-to-end—design, build, launch, and iterate—while obsessing over the customer experience and measurable outcomes. Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.

What You’ll Do

• Own feature development from backend services to AI-powered user experiences.
• Turn customer feedback into product improvements through rapid iteration and experimentation.
• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
• Hold a high bar for code quality testing, monitoring, and reliability are second nature.
• Prioritize ruthlessly and navigate changing requirements with autonomy.

What You'll Bring

• 4-6 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).
• Strong familiarity with AI, LLMs, or AI-assisted systems or a willingness to learn fast.
• Outcome-driven mindset: you measure success in impact, not just shipped features.
• Comfortable collaborating across engineering, product, and customer-facing teams.
• Low ego, high energy, resilient in a fast-paced environment.
• Bonus: prior startup, hacker, or founder experience.
• Eagerness to work in person with us in NYC full time.

Benefits

• Comprehensive medical, dental, and vision insurance
• Company-sponsored 401(k) through Vestwell
• Flexible PTO plus U.S. federal holidays
• Daily in-office lunch through Parkday
• Dinner covered when working late
• Commuter benefits
• Standing desks and workspace accommodations available on request
• All core tools and software provided