Field Enablement Manager - Customer Success

ABOUT US

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

WE’RE NOT JUST SHAPING THE FUTURE OF LEGAL TECH — WE’RE DEFINING IT. READY TO JOIN US IN BUILDING THE INTELLIGENT FUTURE OF LAW?

WHAT YOU’LL DO

BUILD & SCALE CUSTOMER SUCCESS PROGRAMS

• Design and run certification-based programs spanning onboarding, everboarding, product mastery, AI/LLM fluency, customer engagement workflows, and core CS motions (adoption, value delivery, renewal, and expansion).

• Build processes that standardize how Customer Success contributes to product releases, customer delivery, and overall GTM strategy.

PARTNER WITH CROSS-FUNCTIONAL LEADERS

• Work closely with CS leadership to diagnose gaps, build repeatable systems, and drive measurable improvements in customer adoption, retention, and expansion.

• Serve as the connective tissue between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing to ensure alignment across every program you run.

OPERATIONALIZE THE CUSTOMER SUCCESS FUNCTION

• Create the frameworks, documentation, and workflows that scale how CSMs manage accounts, collaborate cross-functionally, and deliver structured customer insights back into product development.

• Build mechanisms that ensure CSMs are consistently prepared for new product capabilities, AI advancements, and rapidly evolving customer needs.

DRIVE HIGH-IMPACT MOMENTS

• Lead program strategy and execution for product launches, CS summits, release cycles, and strategic customer initiatives.

• Ensure the Customer Success team shows up with clarity, consistency, and excellence during key company milestones.

WHO YOU ARE

• 5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer Operations, Solutions Consulting, or similar positions where you’ve supported customers and translated complex workflows into scalable systems.

• Experience in Enablement, Revenue Programs, or GTM Operations at high-growth B2B SaaS. Quota-carrying or customer-facing experience is a strong plus.

• A builder with strong systems-thinking: you know how to take ambiguity and transform it into structured, scalable programs.

• Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across technical and GTM teams.

• Proven track record of designing programs that drive measurable outcomes and enable teams to operate at a higher level.

BONUS POINTS IF…

• You’ve worked directly with AI-powered customer workflows or technical SaaS products.

• You’ve built certification-based CS or technical training that improved team performance.

• You’ve scaled programs across multiple geographies or globally distributed teams.

WHAT'S IN IT FOR YOU

In-person environment: In-person work environment at either New York City, London, or Stockholm office designed for ambitious builders.

Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:

Medical, Dental & Vision

• Multiple medical plan options through Aetna and Kaiser Permanente

• HSA or Healthcare FSA (based on plan selection)

• Dental plans via MetLife

• Vision coverage through VSP Vision Care

Family Support

• Generous parental leave

• Free access to Maven Clinic

• Dependent Care FSA

• Free One Medical membership for employees and dependents

Additional Perks

• Pre-tax commuter benefits

• Life Insurance + STD/LTD

• 401(K) with generous company match

• Unlimited PTO

• Robust voluntary benefits, including identity protection (via Aura), legal coverage through MetLife, pet savings programs, and more

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.