Engagement Associate

What You’ll Do

• Support Engagement Directors / Senior Managers on Strategic and Enterprise accounts, assisting with onboarding, enablement, rollout coordination, and ongoing client support.
• Ensure client feedback is channelled internally to the correct stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress.
• Run product enablement sessions across the portfolio to drive consistent usage and measurable value for clients.
• Diagnose client challenges, surface risks and opportunities, and contribute to structured solutions in partnership with senior team members.
• Guide clients on best practices, workflows, and usage strategies aligned to their goals and operational needs.
• Monitor usage trends and customer health metrics using internal tools, proactively flagging risks, churn signals, and growth opportunities.
• Create resources such as presentations (i.e. Quarterly Business Review and Rollout decks) and training materials for customer engagements.
• Contribute to the development and refinement of Legora’s Engagement playbook, templates, and scalable client-facing processes.

What You Bring

• 2+ years of professional experience in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field.
• Experience working directly with clients, building relationships, and supporting outcomes in fast-paced, professional settings.
• Strong organizational and project management skills, with the ability to manage multiple client relationships and priorities concurrently.
• Clear, confident communication skills – comfortable explaining concepts, running client calls, and supporting both senior and hands-on stakeholders.
• A proactive, detail-oriented mindset with a strong sense of ownership and comfort operating in ambiguous environments.
• Curiosity and the ability to learn complex products, workflows, and industries quickly.
• A collaborative working style - you enjoy partnering with others and contributing to shared goals.
• Comfort working with metrics and tools to understand customer health, engagement, and outcomes.
• A growth mindset and interest in developing toward more senior client ownership.
• A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, building together.

What's In It For You

• Global collaboration: Partner with teams and clients across Stockholm, New York, London, and Sydney.
• Competitive package: Comprehensive salary, benefits, and tools for success.
• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
• In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.
• Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision.