Service Engineer (human)

Your main responsibilities include:

• Field service assignments: Provide Tier 3 on-site support for our partners, perform maintenance work, and support our development products.
• Diagnosis and repair: Create, develop, and analyze diagnostic protocols and carry out repairs.
• Commissioning: Support the commissioning of our development products.
• Documentation and quality: Document your assignments and ensure the quality of all performed work.
• Continuous improvement: Foster a culture of continuous improvement by actively collecting feedback, testing strategies, and continuously enhancing both the robots and the collaboration with each partner.
• Coaching and training: Coach according to our NEURAVERSE processes and systems, conduct on-site trainings, and strengthen the technical capabilities of our partners—especially in Tier 1 and Tier 2 support topics.
• Safety and standards: Ensure compliance with all NEURA Robotics safety guidelines, ISO certifications, and applicable legal regulations related to robotic commissioning.
• Representation: Represent NEURA Robotics at internal and external trade fairs and events and act as the key contact for insights gained from field service assignments.

What you can look forward to:

• Technical education: Completed technical vocational training with solid knowledge and expertise in robotics, AI, automation, or related technologies.
• Professional experience: Several years of experience in repair and maintenance, diagnosis of electrical and electronic components, and hardware servicing.
• Flexibility: Ability to adapt to the requirements of different partners and training environments.
• MS Office: Good knowledge of MS Office.
• Strong communication skills: Excellent communication and interpersonal skills, with the ability to effectively engage and motivate people in both German and English.
• Working style: Independent and structured way of working.
• Willingness to learn: Drive and ability to independently learn new topics such as technologies, methodologies, didactics, and soft skills, and to develop solutions from scratch in a fast-changing environment.