Engagement Manager SMB

Legora is scaling rapidly across EMEA, serving hundreds of small- and mid-sized law firms and corporate accounts. As our customer base in this segment is rapidly growing, we’re looking for a driven and commercially minded Engagement Manager to join our SMB post-sale team, managing a large number of accounts end-to-end and delivering consistent, high-quality outcomes at scale.

As Engagement Manager, SMB, you will own a large portfolio of SMB accounts from onboarding through renewal and expansion, executing data-driven engagement playbooks with autonomy. You will lead platform demos, drive product adoption, and build meaningful customer discussions, all while collaborating closely with cross-functional teams and reporting progress and outcomes to Engagement leadership.

You will be a valued member of Legora’s SMB engagement team and a hands-on contributor to how our SMB customers adopt, retain, and grow with the platform.

What you will be doing:

• Manage a large number of SMB customers end-to-end, driving onboarding, adoption, retention, and expansion with real commercial accountability.
• Execute account management playbooks with autonomy, using behavioral and usage data to inform segmentation, prioritization, and engagement activities that improve activation, retention, and growth.
• Lead platform demos and ongoing product training for customers at scale, creating effective feedback loops that surface actionable insights and drive continuous improvement.
• Leverage health scoring, engagement metrics, and operational dashboards to manage account outcomes in a predictable and measurable way.
• Lead renewal and expansion conversations with confidence, diagnosing customer needs and tailoring messaging to drive commercial outcomes across the portfolio.
• Collaborate cross-functionally with product, sales, and support teams, communicating status, progress, and outcomes to Engagement leadership to ensure insights inform broader strategy.
• Build and maintain meaningful relationships both vertically and horizontally across a large number of SMB accounts, leveraging enablement materials and self-serve resources to drive consistent product adoption at scale.
• Share insights and contribute to the ongoing evolution of the SMB Engagement playbook, helping refine best practices and scalable approaches across the team.

Who you are:

• Experienced in customer-facing or post-sale roles within B2B SaaS environments, ideally with exposure to legal, professional services, or similarly complex enterprise workflows.
• Comfortable executing processes and playbooks with autonomy, with an appreciation for how automation and scalable approaches drive efficiency.
• Comfortable with data and technology, skilled at defining metrics, using tools effectively, and operating from structured dashboards.
• Commercially minded with the ability to diagnose customer needs and tailor messaging to drive renewal and expansion, skilled at engaging stakeholders across multiple levels of seniority.
• Motivated by ownership and delivering measurable results, eager to take on challenges and drive success.