Director, Global Solutions Engineering

We’re hiring a Director of Solutions Engineering to lead and scale a high-impact SE function. You’ll own technical pre-sales strategy and execution, improve conversion and time-to-value across the sales cycle, and build durable cross-functional operating rhythms with Product, Engineering, and Customer Success. This leader is equal parts player/coach, process builder, and customer-facing technical executive.

What You’ll Do

Lead and scale the SE org

• Hire, coach, and develop SEs (and player/coach as needed) while setting a high bar for discovery, solution design, demos, and executive communication.
• Define role expectations, career paths, onboarding, enablement, and performance management.

Own technical pre-sales execution and outcomes

• Partner with AEs and leadership on account strategy, technical qualification, and deal orchestration.
• Standardize PointFive’s technical evaluation motion (discovery → POC design → validation → close), including templates, success criteria, and executive readouts.
• Ensure consistent, high-quality handoffs into implementation/customer success with clear technical scope and success metrics.

Operationalize a repeatable POC + integration motion

• Drive rigor around pre-integration readiness, technical stakeholders, security/risk steps, and environment setup.
• Ensure SEs can confidently manage tenant/user setup and customer enablement workflows through internal tools (e.g., BackOffice/Retool flows).
• Standardize pre-POC analysis and “value readiness” checks (e.g., custom attribution tag analysis, customer health validation, and kickoff readiness).
• Establish best practices for structured POC kickoff, including success criteria, platform review, and check-in cadence.

Be the voice of the customer back to Product/Engineering

• Implement a feedback loop where SEs consistently capture product gaps, log actionable items, and improve the product based on real-world proof points.
• Promote crisp “technical win” narratives and POC outcome documentation that accelerates commercial close.

Operate as a technical executive in the field

• Present to technical and executive stakeholders; lead architecture discussions, security reviews, and ROI/value articulation.
• Run “exec-ready” messaging: what we learned, risks, proof, and next steps.

What Success Looks Like (First 6–12 Months)

• Higher conversion from technical validation to close; fewer stalled evaluations.
• Faster time-to-value: clearer integration readiness and smoother POCs.
• A scalable SE operating system: playbooks, scorecards, enablement, and consistent deal execution.
• Strong cross-functional trust with Product/Engineering grounded in structured customer feedback.

What We’re Looking For

Must-have experience

• Domain Expertise in DevOps, FinOps and/or Cloud: Must be fluent in multi-cloud environments (AWS, Azure, GCP), understand the Devops landscape, technologies, and workflows, have knowledge of enterprise cost management.
• Ability to lead deep-dive architectural discussions, troubleshoot integration challenges (e.g., APIs, data pipelines, security configurations), and drive technical success for large-scale enterprise deployments across multi-cloud environments (AWS, Azure, GCP).
• 6–12+ years in Solutions Engineering / Sales Engineering (or equivalent), with 3–6+ years leading teams.
• Proven Track Record in Pre-Sales Execution: Expertise in building and scaling pre-sales motions (discovery, demos, POCs, security reviews) with a focus on translating technical insights into quantifiable business value and clear technical wins.
• Demonstrated Ability to Partner Tightly with Sales Leadership: Experience driving technical success in collaboration with sales teams.