Senior Manager, Business Operations - Talent

We’re looking for a strategic and operationally rigorous Senior Manager, Business Operations - Talent to lead and scale the engine behind our recruiting organization. You will lead a team of 4 Talent Operations professionals and oversee the operational backbone supporting our ~40-person recruiting team, which is growing rapidly in scale and complexity across functions and globally.

This role owns and strengthens core recruiting infrastructure — including interview scheduling and operations, headcount governance, tech stack strategy, interviewer enablement, compliance, and candidate experience — ensuring our systems are efficient, scalable, and built for continued growth. This is a highly cross-functional leadership role requiring strong systems thinking and execution rigor.

What You'll Do

• Talent Operations Leadership

  • Lead, coach, and develop a team of four Talent Operations professionals.
  • Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
  • Be hands on where needed to continue to shape and grow this critical function.

• Recruiting Technology Strategy & Ownership

  • Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
  • Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
  • Evaluate and implement new tools as the organization scales.
  • Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.

• Headcount Planning & Governance

  • Own execution and operational tracking of the company’s headcount plan in partnership with finance.
  • Build systems to monitor hiring progress, recruiter capacity, and forecasting.

• Interview Operations & Scheduling

  • Own end-to-end interview operations, including scheduling infrastructure.
  • Build scalable processes and tooling to support high-volume, complex hiring.
  • Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.

• Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience)

  • Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
  • Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.

• Compliance & Global Hiring Expansion

  • Ensure recruiting processes meet compliance requirements across jurisdictions.
  • Partner with People Ops & Legal to support international hiring expansion.

What You Need

• 8+ years of relevant operations experience; 3+ years in talent/recruiting operations a plus.
• 3+ years of experience managing high-performing teams.
• Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
• Strong headcount planning, workforce planning, and reporting experience.
• Demonstrated experience building scalable processes in high-growth environments.
• Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.
• Experience supporting global hiring and multi-jurisdiction compliance.
• Data-driven decision maker with strong analytical capabilities.
• Exceptional cross-functional communication skills.