UX Researcher

The UX Researcher owns understanding how customers and internal users actually experience Volta's platform — surfacing the friction points, mental models, and unmet needs that shape a better product. Working closely with design and product management, you will bring rigorous, evidence-based insight into a fast-moving product organization building genuinely complex infrastructure.

This is an opportunity to establish research practice at an early stage — helping define not just what gets researched, but how research gets done and used at Volta.

What You Will Be Doing:

• Plan and conduct qualitative and quantitative research with customers and internal platform users
• Partner with design and product management to identify research priorities aligned to roadmap needs
• Run usability testing on new and existing platform features
• Synthesize research findings into clear, actionable insights for product and design teams
• Build and maintain a repository of research findings, personas, and user insights
• Help define and evolve research methods and practices as the function matures
• Advocate for the user's perspective in product and design discussions
• Track the impact of research on product decisions and outcomes over time

What You Bring:

• Experience as a UX researcher, ideally on technical, developer-facing, or infrastructure products
• Strong grounding in both qualitative and quantitative research methods
• Comfortable researching complex, technical workflows and translating them into clear insights
• Experience partnering closely with product managers and designers to shape roadmap decisions
• Excellent synthesis and communication skills, able to make research findings actionable
• Self-directed, comfortable establishing research practice in a fast-moving environment

What We Offer: At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of. As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.

• Competitive salary based on the work you do here, not your previous salary
• Equity in Volta, giving you the opportunity to share in the company's long-term success
• Retirement/pension contributions
• Comprehensive health, wellbeing and insurance benefits
• Generous number of vacation days each year

Equal Opportunity: Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.

Accessibility: Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us. We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.