Customer Success Manager

As the Customer Success Manager, you’ll own the end-to-end process of launching new nurse practitioner practices on the Corner Health platform. You'll guide NPs from signed contract through their first weeks of seeing patients. Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch. Conduct launch readiness checks and troubleshoot issues before go-live. Serve as the primary point of contact for providers during the launch window, available and responsive via phone, text, and email. Coordinate with credentialing, billing, and operations teams to ensure pre-launch checklist is complete. Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers. Refine the launch playbook: Document and identify bottlenecks and build repeatable processes. Provide coaching and direction for new providers: Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication. Report on launch metrics: Time to first appointment, credentialing cycle time, early appointment volume and flag at-risk launches. This is a high-ownership, 0-to-1 role. If you thrive in ambiguity, love wearing multiple hats, and want to make a real impact in healthcare without corporate bureaucracy, this is for you. You're empathetic and emotionally intelligent, able to steady first-time practice owners through the uncertainty of launching a business. You have a high degree of autonomy and the ability to scale from 10 to 1000. You’re excited to work directly with providers. You have 1–3 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator. You're a natural project manager who can track 20+ launches at different stages without dropping details. You're comfortable with technology and quick to learn new systems (EHR platforms, scheduling tools, CRMs). You thrive in fast-moving, early-stage environments where processes are still being built. You're energized by checking things off a list and making sure nothing falls through the cracks. You thrive on a team and are naturally collaborative. You enjoy working in-person (our office is in Santa Monica, CA); you either live in LA or are excited to move to LA.