IT Support Specialist

As an IT Support Engineer, you will be the first line of defence for our employees' day-to-day technology experience in our UK or German office. You'll keep our people productive by resolving issues quickly, owning the device and account lifecycle, and ensuring meeting rooms, endpoints and SaaS tools "just work". You'll work closely with our wider IT Engineering team to spot recurring problems, automate them away, and continuously raise the bar on the quality of IT service across Helsing — directly enabling the engineers, AI specialists, and program managers building capabilities that protect our democracies.

The day-to-day:

• Provide technical support to end-users via Slack, email, and in-person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS.
• Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team.